# Intercom: Admin Metrics

## Description

* Each record represents an individual admin (employee) and a unique team they are assigned on, enriched with admin specific conversation aggregates. For example, the admin's total conversations, average rating, and median response times by specific team.

## Supported Data Sources

* <img src="https://fivetran.com/integrations/intercom/resources/intercom.svg" alt="" data-size="line"> Intercom

## Columns

| Type    | Name                                             | Description                                                                                              |
| ------- | ------------------------------------------------ | -------------------------------------------------------------------------------------------------------- |
| STRING  | admin\_id                                        | The unique identifier representing the admin.                                                            |
| STRING  | admin\_name                                      | The name of the admin.                                                                                   |
| INTEGER | team\_id                                         | The team ID the admin is associated with.                                                                |
| STRING  | team\_name                                       | The team the admin is associated with.                                                                   |
| INTEGER | job\_title                                       | The admin job title.                                                                                     |
| INTEGER | total\_conversations\_closed                     | The admins sum of total closed conversations.                                                            |
| INTEGER | average\_conversation\_parts                     | The admins average number of parts associated with a single conversation.                                |
| INTEGER | average\_conversation\_rating                    | The admins total average rating given to conversations they closed.                                      |
| INTEGER | median\_conversations\_reopened                  | The admins median value of times they reopened conversations.                                            |
| INTEGER | median\_conversation\_assignments                | The admins median value of times they closed a conversation and had other assignees on the conversation. |
| INTEGER | median\_time\_to\_first\_response\_time\_minutes | The admins median value of time it took for their first response on a conversation.                      |
| INTEGER | median\_time\_to\_last\_close\_minutes           | The admins median value of time it took to the last closure of a conversation.                           |


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