# Zendesk: Ticket Summary

## Description

* A single record table containing Zendesk ticket and user summary metrics. These metrics are updated for the current day the model is run.

## Supported Data Sources

* <img src="https://fivetran.com/integrations/zendesk/resources/zendesk.svg" alt="" data-size="line"> Zendesk Support

## Columns

| Type    | Name                                  | Description                                                                |
| ------- | ------------------------------------- | -------------------------------------------------------------------------- |
| INTEGER | user\_count                           | Total count of users created                                               |
| INTEGER | active\_agent\_count                  | Total count of agents                                                      |
| INTEGER | deleted\_user\_count                  | Total deleted user count                                                   |
| INTEGER | end\_user\_count                      | Total end user count                                                       |
| INTEGER | suspended\_user\_count                | Total count of users in a suspended state                                  |
| INTEGER | new\_ticket\_count                    | Total count of tickets in the "new" status                                 |
| INTEGER | on\_hold\_ticket\_count               | Total count of tickets in the "hold" status                                |
| INTEGER | open\_ticket\_count                   | Total count of tickets in the "open" status                                |
| INTEGER | pending\_ticket\_count                | Total count of tickets in the "pending" status                             |
| INTEGER | solved\_ticket\_count                 | Total count of solved tickets                                              |
| INTEGER | problem\_ticket\_count                | Total count of tickets labeled as problems                                 |
| INTEGER | assigned\_ticket\_count               | Total count of assigned tickets                                            |
| INTEGER | reassigned\_ticket\_count             | Total count of tickets that have been reassigned                           |
| INTEGER | reopened\_ticket\_count               | Total count of tickets that have been reopened                             |
| INTEGER | surveyed\_satisfaction\_ticket\_count | Total count of tickets that have been surveyed for a satisfaction response |
| INTEGER | unassigned\_unsolved\_ticket\_count   | Total count of tickets that are unassigned and unsolved                    |
| INTEGER | unreplied\_ticket\_count              | Total count of tickets that have not had a reply                           |
| INTEGER | unreplied\_unsolved\_ticket\_count    | Total count of tickets that have not had a reply and are unsolved          |
| INTEGER | unsolved\_ticket\_count               | Total count of unsolved tickets                                            |
| INTEGER | recovered\_ticket\_count              | Total count of tickets that were deleted then reopened                     |
| INTEGER | deleted\_ticket\_count                | Total count of deleted tickets                                             |


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