Zendesk: Ticket Backlog

Description

• A daily historical view of the ticket field values defined in the ticket_field_history_columns variable for all backlog tickets. Backlog tickets being defined as any ticket not a 'closed', 'deleted', or 'solved' status.

Supported Data Sources

• Zendesk Support

Columns

Type	Name	Description
DATE	date_day	The date of the day associated with the field values
INTEGER	ticket_id	A ticket's unique identifier, it is automatically assigned when the ticket is created
STRING	status	The status of the ticket
STRING	created_channel	The channel where the ticket was created
STRING	assignee_name	The assignee name assigned to the ticket
STRING	priority	The tickets priority ranking