# Zendesk: Ticket Backlog

## Description

* A daily historical view of the ticket field values defined in the `ticket_field_history_columns` variable for all backlog tickets. Backlog tickets being defined as any ticket not a 'closed', 'deleted', or 'solved' status.

## Supported Data Sources

* <img src="https://fivetran.com/integrations/zendesk/resources/zendesk.svg" alt="" data-size="line"> Zendesk Support

## Columns

| Type    | Name             | Description                                                                           |
| ------- | ---------------- | ------------------------------------------------------------------------------------- |
| DATE    | date\_day        | The date of the day associated with the field values                                  |
| INTEGER | ticket\_id       | A ticket's unique identifier, it is automatically assigned when the ticket is created |
| STRING  | status           | The status of the ticket                                                              |
| STRING  | created\_channel | The channel where the ticket was created                                              |
| STRING  | assignee\_name   | The assignee name assigned to the ticket                                              |
| STRING  | priority         | The tickets priority ranking                                                          |


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